Terms & Conditions

1. General

The general terms and conditions apply to the sales and deliveries of goods from Skygraphy Copter Technologies e.U. Alternative conditions for the buyer are only valid if agreed in written form and approved/signed by Skygraphy Copter Technologies e.U. With the placement of an order, the buyer agrees to the general terms and conditions and is committed to them. All offers are subject to change and are non-binding. The order of the customer represents an offer to close a sales contract. Our sent acknowledgement of receipt and any status reports do not represent an acceptance of the offer. The sales contract is not closed until we deliver the ordered goods and confirm the customer the dispatch.

2. Ordering

Ordering is only possible after a successful login into the customer’s account. When ordering for the first time, the customer must create a 'new customer' account. For all following orders, the customer can login with the email address and the password you chose at your first entry.

Consumers: For transactions with consumers as defined by the Austrian customer protection law these general terms and conditions apply insofar as they do not disagree with the compulsory terms of the customer protection law.

3. Contractual language

The content of the contract, all other information, customer service, data-information and complaint handling are generally offered in German language.

4. Pricing

Unless otherwise noted, all prices are daily market prices 'ex works' including the legal sales tax plus all expenses arising from the dispatch. Changes in price (through exchange rate fluctuation and technical changes) on the part of the producer are reserved. The buyer has to bear the cost of any arising import or export duties.

No sales tax applies for sales with customers outside the EC, but they do have to bear the respective national import duties. For sales to entrepreneurs within the EC no sales tax applies after the proof of the UID, however they have to pay the sales tax of their home country. Disclosure of the UID has to occur at placement of the order.

The charging is made in Euros.

5. Right of withdrawal

Customers, who are consumers as defined by the Austrian customer protection law, can withdraw from the distance selling contract within a period of 14 days after receiving the goods. It is sufficient if the declaration of withdrawal is sent within this period without any statement of reasons.

In the event of a withdrawal, entire or partial reimbursement of the retail price occurs from delivery versus payment against the deferment of the goods received from the purchaser. Condition therefore is that the goods and its packaging are sent back in 'as new' resalable condition and in the original packaging. The costs of dispatch are payable by the customer. If the goods are sent back not prepaid, we are authorized to charge the amount to your account. If the goods bear traces of usage, the packaging is damaged or accessories (like manuals, driver CDs, software, ...) are missing, we will charge an adequate compensation for the loss in value. There is no right of withdrawal for audio and video recordings (for example DVDs) or software, which are unsealed from the consumer.

6. Delivery

Services/delivery: The right to alter an offer from www.skygraphy.com at any time is reserved by Skygraphy Copter Technologies e.U. The prices of the deliveries and services offered from www.skygraphy.com do not contain costs which are invoiced by third parties. If all ordered goods are not immediately available, the available products are sent immediately and the others are delivered as soon as they are available. Cost of dispatch is separately charged. The delivery is made by the Austrian mail.

7. Delivery time

The delivery normally takes place within 10 workdays from the confirmation of the order, but in any case within the compulsory delivery time of 30 days from the order date provided they are available.

The consumer has to accept insignificant exceeding of the time of delivery, without being entitled to get compensation or to withdraw from the contract.

8. Forwarding expenses

The shipping costs will be charged according to the actual weight per order for your country, but in any case will be displayed in the web shop before the order is placed.

9. Payment, method of payment

The payment by credit card (worldwide) is possible. Skygraphy Copter Technologies e.U. reserves the right to not accept credit card payment from non EU-countries. We accept Master Card, Visa, PayPal, cash on delivery and prepayment. We use the actual state of the art concerning encoded transmission – the SLL-codification - with credit card payments, whereby your data are protected against unauthorized access. The debiting of your account takes place at the date of the delivery of the goods. Demands of a consumer against us may not be assigned without express written consent. Justified complaints shall not entitle to the reimbursementof the whole, but only an appropriate part of the bill.

10. Estimates of costs

Estimates of costs are free of charge and without obligation.

11. Data protection

Our staff members are sworn to secrecy due to the Data Protection Law. In addition, any customer data communication that took place is subject to the secrecy. Routing- and domain information have to be and are allowed to be passed on.

The customer agrees to the using of his data according to the contract for our bookkeeping and our customers administration. The customer accepts that his data stated in the contract are used and saved for the purpose of accounting and customer evidence. The data are used to satisfy laws and regulations and for the payment transaction.

Customer data are not passed on to third parties, unless this is necessary for the transaction. Our contractual partners are informed about our data protection regulations and are bound to them.

For any further questions please contact the information center for data protection information. General questions, complaints, etc. should be directed to: office@skygraphy.com

For more information please visit privacy policy.

12. Reservation of proprietary rights, warranty, liability, guarantee

The ordered goods remain our property until payment has completed. Before this the customer is not allowed to mortgage and to hedge the goods or to entitle third parties.

Since 1.1.2002 the warranty is limited to the compulsory period of 24 months.

Arising defects are to be announced at the delivery or at the appearance - without having negative legal effects to clients, who are customers according to the Customers Protection Law.

If the defect is legitimate and rejected we will choose between corrections, reduction of price or replacement free of charge, for which an adequate time period is fixed.

If the purchase is a commercial transaction (B2B) in the sense of § 1 Customer Protection Law (377 paragraph 1 commercial code) for the customer, he has to examine the goods immediately upon receipt and to inform us without delay about any defects.

Skygraphy Copter Technologies e.U. is only liable for defects with premeditation and gross negligence, with the exception of damage to persons. The injured person has to prove the existence of slight or gross negligence, unless it is a consumer transaction. The compensation of consequential harm caused by a defect, other physical loss, and loss of property and damages of third party against the customer is impossible. Skygraphy Copter Technologies e.U. as operator of www.skygraphy.com performs its services with greatest care, but is not liable for services, which are provided by third parties.

Recourse receivables from product liability according to the Product Liability Law from contractual partners or third parties against us are impossible, unless the beneficiary of the recourse prove that it was a mistake with gross negligence in our sphere.

The warranty is subject to the manufacturer’s terms and is described in the enclosed warranty card (if provided).

13. Applicable law, place of jurisdiction

The contractual partners stipulate the use of Austrian right, as far as no compulsory regulations are opposed.

If the contractual partner is a consumer, then the compulsory regulation of the law of the county, in which he has his general residence, must be applied.

For disputes from the contract with entrepreneurs, our business location is agreed as the place of jurisdiction. If the contractual partner is a consumer, he can take legal actions against Skygraphy Copter Technologies e.U. in Austria or in the country in which he has his residence.

If he had his residence in Austria at the date of the conclusion of the contract, he can only bring suit in Austria.

14. Place of delivery

For all deliveries, services and payments the place of fulfillment of the contract is the business location of our company.

15. Copyright

All news, pictures and the design of Skygraphy Copter Technologies e.U. website are just for personal information for our customers. The use is carried out at one’s own risk. All dates of this offer is protected by §4 and §§87a ff of the copyright law.

The reproduction, copying and the print of the website are only allowed for the purpose of placing an order with Skygraphy Copter Technologies e.U. Every other handling, duplication, copying and/or public reproduction exceeding normal use violates the copyright.

16. Arbitration board

We accept the internet ombudsman as arbitration board out of court. For further information about mediation please contact our service: office@skygraphy.com or the internet ombudsman under: www.ombudsmann.at

17. Other

The inoperativeness, invalidity, nullity and cancellation of single regulations do not prejudice the other regulations of these general terms and conditions.

The UN purchase law and all regulations that refer to it are explicitly excluded.